All posts by Nick Kozoro

NEAT School Bus Software Available Now!



DG Technologies’ NEAT Software for Blue Bird Buses: Available Now!

New Electronic Architecture Tester (NEAT) software from DG Technologies’
Truck-Connect suite is now publicly available, delivering a faster, smarter way to troubleshoot vehicle body electrical systems on Blue Bird buses.


Fast, Comprehensive Diagnostics from the Driver’s Seat

Paired with the DPA XL diagnostic adapter, NEAT delivers an easy-to-use interface that lets technicians:

  • Monitor inputs and outputs in real time
  • Instantly confirm vehicle configuration
  • Control chassis, body and switch functions

Real-World Impact

  • View live signal data across the system
  • Instantly identify faults (open/short circuits, wiring issues)
  • Perform diagnostics anywhere—garage or on the road
  • Improve uptime with faster issue resolution

Trusted and Secure Through Truck-Connect

  • Clean, intuitive graphical interface
  • Full system dashboard (VIN, modules, software versions)
  • Session recording for diagnostics and documentation
  • Centralized license management
  • U.S.-based technical support

Less Guesswork, Faster Troubleshooting

Whether managing a fleet or turning wrenches, NEAT Software changes how diagnostics get done.

Available now through DG Technologies’ Truck-Connect platform. Get your DPA XL/NEAT Software bundle today!


DG Technologies’ Mark Zachos Receives Top Trucking Industry Award

DG Technologies’ Mark Zachos Receives Top Trucking Industry Award

FARMINGTON HILLS, Mich., March 30, 2026 – DG Technologies is proud to announce that its president and founder, Mark Zachos, has received one of the trucking industry’s most distinguished honors for his contributions in the areas of network communications and vehicle cybersecurity.

Photo of Mark Zachos accepting his Silver Spark Plug award
Photo of Mark Zachos with TMC General Chairman Radu Mihai, photo attributed to Ryan Pearson of TMC

Zachos was one of four people last week to be presented the prestigious Silver Spark Plug award in Nashville, Tenn., at TMC’s 2026 Annual Meeting & Transportation Technology Exhibition, the spring meeting of the American Trucking Associations (ATA) Technology & Maintenance Council (TMC).

The Silver Spark Plug is TMC’s highest distinction, bestowed annually on individuals who demonstrate professional excellence in commercial vehicle maintenance and improved equipment and components that result in increased efficiency and safety for commercial highway transportation.

“Our winners represent the highest level of expertise and ability in our industry,” said TMC Executive Director Robert Braswell.

In Nashville for the annual meeting and to help the DG Technologies sales team promote the company’s new DGDiagnostics software, its newest DPA XL PRO vehicle diagnostic device and its Truck-Connect online suite of engineering and diagnostic software, Zachos said he was surprised and thrilled to hear his named called.

Photo taken by Mark Zachos, the Silver Spark Plug award certificate
Photo taken by Mark Zachos, the Silver Spark Plug award certificate

Scott Bartlein of Truck Fleet Management, Taki Darakos of PITT OHIO and Jack Legler of TMC/ATA were also awarded the honor.

Zachos is considered an industry expert in vehicle communication and cybersecurity. His company, DG Technologies, which he founded as The Dearborn Group in 1987 outside of Detroit, specializes in engineering and manufacturing diagnostic tools used by engineers and technicians throughout the auto, truck and bus industries and the U.S. military. In 2019, the company acquired Synercon Technologies, taking over its manufacturing of crash data recovery tools used by law enforcement agencies throughout the country.

A member of TMC since 2009, Zachos’s work with the organization helps create standards that are followed by the entire industry. He currently chairs the Cybersecurity Task Force as part of TMC’s S.5 Fleet Maintenance Management Study Group and is also part of the S.12 Onboard Vehicle Electronics Study Group.

Zachos has also been active in the council’s Technology & Educator and Future Truck committees and has worked on the Health Ready Component Standards, Root Cause Analysis, Vehicle Maintenance Reporting Standards (VMRS) Codes, Device Security, Open Wireless and RP 1210 Update task forces. He chairs, and works with his team from DG Technologies to run the Cybersecurity Station every fall at TMCSuperTech and he is a regular guest on TMC’s satellite and internet radio segment “Tech Talk with TMC” with Braswell and Dave Nemo.

In presenting the award, TMC 2025-2026 General Chairman Radu Mihai said of Zachos, “He has served TMC for more than two decades, providing leadership and training in cybersecurity and network communications, and he has helped develop the council’s thought leadership in these areas.”

To qualify for the Silver Spark Plug award, a TMC member must demonstrate clear industry leadership, at least five years of active service in support of TMC leadership or activities and contributions of new ideas, practices or innovations that have contributed materially to improvement of management and maintenance of commercial motor vehicles.

“TMC’s members keep our industry moving and these four individuals represent the highest level of the professional excellence the council strives for,” said ATA President and CEO Chris Spear.

“More than half of the 8.4 million people employed by the trucking industry do something other than drive a truck, and without them, our nation’s good would not be delivered to our stores, hospitals and factories,” Spear said. “These individuals are examples to all of us in this industry and we are proud to honor them with this award.”

Mark Zachos (middle), with Mike Jewell (left), and John McNelis (right) at the DG Technologies booth at TMC in Nashville.

Upon receiving the award, Zachos was thrilled to send word back to his Michigan office. “This honor truly belongs to our entire DG team and it was made possible by your dedication to serving our customers,” he said. “I am proud to act on behalf of all of you at TMC.”

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

 

Made by Canva AI. A hacker for the 7 stages of the cyber kill chain article

Staying Cybersafe: Essential Cybersecurity Tips for Trucking Fleets

Staying Cybersafe: Essential Cybersecurity Tips for Trucking Fleets

Simple mistakes, such as reusing passwords or clicking unknown links, can expose fleets to costly cyberattacks

By Mark Zachos, DG Technologies

While it is common today to see cyberattacks and online breaches in the news, for those who have not felt their effects firsthand, it may feel far-removed. To keep it that way, it is more important than ever now to understand that without consistent monitoring and proper precautions, a cyberattack can happen to anyone, and many attacks are actually caused by simple mistakes that could be made by any person at any level in any organization.

Common mistakes that put fleets at risk

Things as simple as clicking on an attachment or a link in an incoming email or using the same password for multiple online accounts can trigger an attack, creating problems not only for the individual but potentially leading to a fleet’s infiltration or even shutdown. This summer, researchers for Cybernews reported discovering lists of billions of exposed usernames and passwords from major platforms, including Google, Apple, and Facebook. According to the June article, it was not known who compiled the data or where it came from, but cybercriminals were at least partly responsible for it. Its disclosure potentially puts millions of users at risk for identity theft, account takeovers, and targeted phishing

Since the breach, Google has been advising Gmail users to update their passwords. In a Google Cloud blog post titled “The Cost of a Call: Voice Phishing to Data Extortion,” the Google Threat Intelligence Group (GTIG) spelled out a recently reported tactic involving hackers pretending to be customer support representatives from companies like Google or Apple.

Through deceptive emails and phone calls, known as phishing and vishing (voice phishing), attackers attempt to manipulate users’ trust and talk them into handing over passwords, multifactor authentication codes, and other sensitive information. Once divulged, these details can give hackers access to individual victims’ accounts, which can even ultimately mean access to entire companies’ computer systems. GTIG specifically mentioned Salesforce, a cloud-based software company that works in partnership with Google, and stated it has been tracking “a financially motivated threat cluster that specializes in voice phishing campaigns specifically designed to compromise organizations’ Salesforce instances for large-scale data theft and subsequent extortion.”

According to the post, attackers were able to repeatedly breach networks because their operators were so convincing at impersonating IT support personnel. The report made it clear that, as a result, neither Google nor Salesforce had been breached at the company level. “In all observed cases, attackers relied on manipulating end users, not exploiting any vulnerability inherent to Salesforce.” Perhaps not surprisingly, cybercrime is increasingly involving artificial intelligence (AI). The Federal Bureau of Investigation (FBI) San Francisco Field Office issued a release last year warning about perpetrators who use AI in their cyber scams:

“In addition to traditional phishing tactics, malicious actors increasingly employ AI-powered voice and video cloning techniques to impersonate trusted individuals, such as family members, co-workers, or business partners. By manipulating and creating audio and visual content with unprecedented realism, these adversaries seek to deceive unsuspecting victims into divulging sensitive information or authorizing fraudulent transactions.”

Former special agent in charge of the FBI’s San Francisco Field Office, Robert Tripp, was quoted in the release, “As technology continues to evolve, so do cybercriminals’ tactics. Attackers are leveraging AI to craft highly convincing voice or video messages and emails to enable fraud schemes against individuals and businesses alike.” He added, “These sophisticated tactics can result in devastating financial losses, reputational damage, and compromise of sensitive data.”

Unfortunately, cybercrime is not going away, and any individual or organization using devices that connect to the internet, Bluetooth, Wi-Fi, or cellular networks are vulnerable to an attack. Obviously, it is important to follow the basics, such as creating strong passwords, avoiding using the same login credentials for multiple accounts, using two-factor authentication, and not clicking on links or attachments unless you know and trust who sent them.

Practical steps to protect fleet data and operations

The following are some additional, equally important steps from the April 7, 2024, International Security Journal article, “12 Ways to Prevent Cyber Crime,” by Simon Burge:

· Keep software and devices updated to patch vulnerabilities that hackers could exploit.

· Install reputable antivirus and anti-malware software and keep it updated.

· Use a virtual private network (VPN) when accessing the internet from unsecured networks, including public Wi-Fi networks.

· Don’t save passwords on your browser. Instead, use a secure password manager or memorize them.

· Limit the personal information you share on social media and adjust your privacy settings.

· Back up important data regularly onto external devices or to the cloud.

· Disconnect the compromised system/device from the internet, change your passwords, run an anti-virus scan, inform the relevant authorities, and notify your bank or other affected institutions if you suspect a breach.

About the Author: Mark Zachos is a vehicle communications and cybersecurity expert for the Society of Automotive Engineers (SAE) International and the American Trucking Associations (ATA) Technology & Maintenance Council (TMC). He is the owner and president of DG Technologies in Farmington Hills, Michigan, the director of the Vehicle Cyber Engineering Lab at the University of Detroit Mercy, where he also teaches, and he runs the Cybersecurity Skills Station at TMC SuperTech each year.

This article first appeared in FleetOwner magazine on Oct. 28, 2025.

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

DPA XL PRO heavy duty diagnostic scan tool with DoIP: front end view

DG Technologies Announces the launch of its new DPA XL PRO diagnostic adapter and DGD PRO diagonstic software at TMC2026

DG Technologies Announces the launch of the new DPA XL PRO diagnostic adapter, and DGD PRO diagnostic software!

FARMINGTON HILLS, Mich. – February 25, 2026 – DG Technologies announces the launch of its new DPA XL PRO scan tools and DGD PRO diagnostic software as part of the next generation in DG’s trusted Dearborn Protocol Adapter (DPA) line of heavy-duty diagnostic hardware and software engineered for fleets, OEMs and service professionals who depend on reliability, cybersecurity and future-ready performance.

Like its predecessor DG Diagnostics (DGD), the updated DGD PRO diagnostic software works with the DPA XL PRO adapter to allow service bay technicians to quickly diagnose and report vehicle health issues without having to purchase full-featured OEM software.

As commercial trucks adopt higher-speed networks and increasingly necessary cybersecurity requirements, traditional diagnostic tools these days often fall short. Built to meet these challenges head-on, both DGD PRO and the DPA XL PRO scan tool integrate advanced vehicle communication capabilities with CyberGuard, DG Technologies’ enhanced cybersecurity protection suite.

The rugged, shop-ready DPA XL PRO adapter combines secure wireless connectivity and broad OEM software compatibility to protect uptime and streamlines service operations. With built-in secure WiFi and Bluetooth radios, and support for modern protocols, the DPA XL PRO ensures technicians’ safe access to critical vehicle systems without compromising network integrity and security. DG Technologies’ patented smart pin-switching technology eliminates the need to buy redundant cables when industry standards change.

Designed and built in the United States, the DPA XL PRO delivers advanced support for Diagnostics over Internet Protocol (DoIP), J1939 and J1708, among other heavy-duty communication protocols, and ensures seamless access to vehicle data across diesel, alternative and zero-emission platforms.

Engineered for both current and future vehicle architectures, the DPA XL PRO features a secure firmware update process and compatibility with DGD PRO and the rest of DG Technologies’ Truck-Connect advanced diagnostic predictive maintenance software suite to deliver fast, accurate insights while protecting vehicle networks. DPA XL PRO also works with DG’s DPA Health, DPA Inspect, DPA Mobile Diagnostics, TruckCrypt2 and Blue Bird NEAT Software.

DPA XL PRO will be available through DG Technologies and authorized distributors. For more information on it and the soon-to-be released DGD PRO software, visit www.dgtech.com or contact the DG sales team at (248) 888-2000 or sales@dgtech.com.

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

DG Technologies at their TMC trade show booth

DG Invites YOU to Booth #2540 at TMC Annual 2026

We want to personally invite you to the DG Technologies Truck-Connect booth (2540) at TMC Annual 2026 in Nashville, TN, during the show from March 16th through March 19th.

DG Technologies at their TMC trade show booth

This year, we are introducing our brand new DPA XL PRO hardware adapter. With WiFi and Bluetooth, DoIP and D-PDU protocol capability and new advanced security features. Secure, Connected, Easy! Use the DPA XL PRO and other DG Technologies products with our new DGD PRO software application, with J1979-2, graphing multiple data parameters, gauges, DPF regen, read/clear fault codes, create reports and more!

We will also feature our secure software suite in the Truck-Connect portal showing a dashboard of trending data, utilization and information to help keep your trucks on the road, highlighted by the DPA Inspect CARB-compliance software, DPA Health and Blue Bird bus NEAT software for Predictive Fleet Maintenance.

At our booth this year, we will have DG Technologies President and Founder Mark Zachos, known for his expertise in the industry. Mark has served as Chairman for several technical standards Task Forces with direct involvement for more than 20 technical light and heavy-duty vehicle standards and Recommended Practices, including SAE J1939 Network Security Task Force, and TMC Cyber Security Task Force (S.5).

DG Technologies has a proven track record of success and expertise at TMC, with On-Board Vehicle Electronics, Cybersecurity, and innovative technical leadership, there is so much to learn at booth 2540 this year. One platform to power your uptime!

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

The Role of AI in Cybersecurity in 2026

The following cybersecurity column by Mark Zachos, president and founder of DG Technologies, recently appeared in the Winter 2026 issue of Fleet Maintenance & Technology, the quarterly magazine published by the American Trucking Associations (ATA) Technology & Maintenance Council (TMC). Zachos also chairs the TMC Cyber Security Task Force. 

The Role of AI in Cybersecurity in 2026

By Mark Zachos

Looking at cybersecurity predictions for the upcoming year, you’d be hard-pressed to find a list that does not predominantly involve artificial intelligence (AI).

AI is engrained into much of what we do online – allowing access to even more immediate information and compressing once-complex and time-intensive tasks into those that can be accomplished with just a few lines of instruction and the simple push of a button. In trucking, AI together with telematics can help fleets run more smoothly, more safely and more cost-effectively.

Fleet management technology has evolved dramatically, becoming smarter and more practical for day-to-day operations. Telematics systems monitor everything from a truck’s exact position to how hard the brakes are being pushed, how much fuel is being burned on each trip and even when a driver is idling too long. The constant stream of real-time information gives managers a clear picture of performance, highlighting where efficiency can be improved.

An efficient and effective productivity tool, AI builds on all of that data by transforming it into useful guidance, like recognizing trends in driver behavior, flagging early signs of mechanical issues before they cause breakdowns and forecasting when a vehicle will need maintenance. AI can also recommend optimized delivery routes by taking into account construction zones, road closures and weather.

Almost daily, we’re learning new ways for AI to enhance and streamline industry. However, at the same time, AI is also productive for cyber criminals because it allows them to more easily create exploits, or attacks, that then go out and phish for information. Further, it can create ways to attack equipment by helping guess passwords or by helping attackers better understand the actual bits and bytes of CAN JBUS messages to decode them.

But while attackers have an advantage with AI as a tool, on the other side, we “good guys” also have an advantage in using it to help bolster our defenses against cyberattacks.

Steven Piper, a certified information systems security professional (CISSP), believes that, at least for now, AI will still continue to give IT security teams the advantage.

“I don’t know if threat actors are ever going to have the upper hand with AI,” Piper said in November as part of a webinar on his “Top 5 Security Predictions for 2026” for the International Information System Security Certification Consortium (ISC2).

Head of marketing and research firm CyberEdge Group in Fort Lauderdale, Fla., and cybersecurity online news source Security Buzz, Piper included in his predictions an uptick in high-profile attacks involving deepfake photos, audio and video, and agentic AI becoming “a game-changer for information security teams over the next three years.”

Unlike AI, which simply makes recommendations or analyzes data, agentic AI uses machine learning models to take action on its own to achieve a goal – deciding what steps to take, carrying them out, then adjusting behavior as conditions change.

In trucking, this might look like AI autonomously adjusting delivery routes without human assistance to avoid storms or road closures, or re-planning delivery schedules and automatically contacting customers when a driver is delayed. It also could look like automatically scheduling repairs, ordering parts and booking repair shop appointments when AI detects early signs of engine trouble.

Like AI in recent years, agentic AI also opens the door to more cyberattacks and raises the stakes for trucking and other industries due to its capacity to make cyberattacks more automated, more adaptive and more persistent.

In place of a human initiating an attack, agentic AI acts on its own, mining for weaknesses, adjusting tactics as needed and carrying out other parts of attacks without supervision, making human threat actors even faster, stealthier and more efficient. For sectors as interconnected as trucking, that means cybersecurity should be viewed as just as essential as maintenance or route planning.

With new capabilities like agentic AI transforming the security landscape, both defenders and adversaries now have unprecedented power. But one constant remains – people continue to be the greatest vulnerability, and the greatest asset, in any security program.

Most cyber incidents don’t start with a sophisticated hack, but with human error. Someone clicks a convincing link, reuses a weak password or rushes through a process that should have been double-checked.

Some simple, impactful security measures organizations can take include requiring employees use long passwords and multi-factor authentication, using phishing simulation software to train staff to pause before clicking on questionable links and to encrypt files containing sensitive information and data.

Organizations also can implement role-based security, authorizing employees at different levels to perform different operations, for instance, having controls around who is authorized to change passwords, or which employees have access to certain data and decryption keys for encrypted data. Human risk management reduces everyday vulnerabilities by building habits, awareness and systems that help people in an organization make safer choices.

Technology is only going to keep advancing and, with that, threats will keep intensifying. The individual organizations that succeed in 2026 will be the ones that align their strategies, their tools and, most importantly, their people.

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

VSI NxGen graphic showing version 3.17 is now available for download

VSI NxGen Version 3.17: Now Available!

VSI NxGen Version 3.17, Now Available for Download!

DG Technologies, #1 in Secure Diagnostics, has just released the latest VSI NxGen software update on the DG Technologies downloads page.

What’s improved in v3.17:

  • More accurate vehicle communication detection to prevent false fault codes
  • Expanded support for additional vehicle communication methods
  • Faster message handling for quicker diagnostics and programming
  • Improved compatibility with older and specialized vehicle systems

This new version offers speed, compatibility

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

DPA XL Version 3.17 is now available for download. Graphic showing DPA XL product.

DPA XL Version 3.17, Now Available for Download!

DPA XL Version 3.17, Now Available for Download!

DG Technologies, #1 in Secure Diagnostics, has just released the latest DPA XL software update on the DG Technologies downloads page.

This new version offers speed, compatibility and cybersecurity like no other product on the market today to Protect Your Uptime!

What’s improved in v3.17:

  • More accurate vehicle communication detection to prevent false fault codes
  • Expanded support for additional vehicle communication methods
  • Faster message handling for quicker diagnostics and programming
  • Improved compatibility with older and specialized vehicle systems
  • Connects quicker with DPA Inspect software for CARB compliance with the Clean Truck Check program

Remember to check Truck-Connect.com to find more ways we are driving innovation to Protect Your Uptime! Find out how DPA Health can enhance fleet maintenance efficiency.

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

Jessica H. administers DG's VDOT Training Program at the DG Technologies Headquarters in Farmington Hills.

Coordinating VDOT: What It Takes to Administer DG’s VDOT Training Program

Coordinating VDOT: What It Takes to Administer DG’s VDOT Training Program

By Becky Burns

Ask Jessica Howlin to describe her job as administrative program assistant with DG’s Virginia Department of Transportation (VDOT) Training Program and she laughs. “It’s a lot of spreadsheets!”

But then ask her what the best part of her job is and she gets serious: “It’s the customer    relationships.”

Jessica H. administers DG's VDOT Training Program at the DG Technologies Headquarters in Farmington Hills.

Whether she’s creating a spreadsheet for a new training class, following up on a payment to an instructor or attending a quarterly VDOT meeting in Virginia, everything Howlin does boils down to the managers, mechanics, instructors and DG Technologies co-workers she interacts with day-to-day as part of DG’s partnership with the State of Virginia.

Broken up into nine districts, she explains, “VDOT has 250 technicians/mechanics and the training program is continuing education for them. So, we manage the training, certifications and industry memberships for them.”

Ken Sturdevant had been heading DG Technologies’ VDOT Laptop Program for about a decade when a few years ago he secured a bid for DG to coordinate and provide support for the agency’s in-house mechanics training program. He hired Howlin, bringing her on board in the company’s Farmington Hills, Mich., headquarters in 2023, to make it all happen.

With little information to go on from the previous company VDOT had contracted with for the work, Howlin needed to create her own roadmap for the program. That involved working closely with VDOT managers and asking a lot of questions. What resulted was an organized system for coordinating training class schedules statewide, creating monthly reports, maintaining VDOT’s training website and more. Her role also includes crosschecking with the National Institute for Automotive Service Excellence (ASE) to learn which individual VDOT mechanics are eligible for what tests and to register them when they are.

“I enjoy all the people I work with and I enjoy all the successes they have,” she says. As the one who keeps track for VDOT of whether individual mechanics pass or fail their testing, it makes her happy to see when they receive their certifications and are eligible for promotions.

Also responsible for teacher schedules and invoicing, Howlin looks at what training VDOT needs at any given time and then contacts the appropriate instructor from her go-to list for subjects like hydraulics, welding and shop safety, bringing them to Virginia from all over the country. Last July through winter, she says, one instructor from Arizona was at VDOT every other week training on topics like Ford gas engines, Navistar systems and diesel engines.

For much of her first year at DG, everything Howlin did was by email, phone and Zoom. Since then, she has accompanied Sturdevant and Paul Hamburg, who coordinates DG’s VDOT Laptop Program, to two DG quarterly meetings to meet with VDOT managers. When she can’t be in Virginia for the quarterly meetings, she attends them on Zoom, but she prefers being on-site.

“You get more out of having in-person conversations with people,” she says. “I like being able to see the people I talk to all the time on the phone. I think there is value added to seeing the customer face-to-face. It builds a good rapport.”

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies

Cyber Week Specials from DG Technologies!

Cyber Week is here! Call DG Technologies, the experts in Secure Vehicle Network Solutions, for our Cyber Week special, featuring a FREE DPA XL with the purchase of a DPA Health subscription at a NEW SPECIAL PRICE! Call now through Friday and DO NOT miss out on this deal!

ABOUT DPA HEALTH:

DPA Health is a PC software application that runs on a laptop, plugs into the truck through a DG Technologies DPA XL. The software securely extracts data from the vehicle network, sends that encrypted data to the cloud through your wireless connection from the PC and in less than 5 minutes you can see the results for state of health of your vehicles electrical system components. Fleet managers and owners can then log into the www.truck-connect.com portal and get an overall view of their entire vehicle fleet.

Electrical Health System Monitoring: Modern vehicles are becoming more electrified and integrated with multiple ECUs and sensors, which make them smarter in terms of engine diagnostics, performance, fuel efficiency, security, safety and stability. So the ability to save time while monitoring those systems in your fleet is critical to protecting your uptime. All this from DG Technologies, the company that brings you the #1 products and services for secure diagnostics and predictive maintenance. DPA Health provides a portable diagnostic solution for your vehicles’ electrical applications. It is a predictive analytic tool set that assesses the current condition of the primary electrical systems:

  • Battery / Battery Pack Health
  • Starting System Health
  • Charging System Health

The use of the vehicle CAN communication network messages allows for downloading of data, scheduling of maintenance, and integration with other fleet management systems.

The DPA Health analysis is done in the cloud and reported back to the technician on the PC within seconds of completing the test sequence.

DPA Health and the www.truck-connect.com cloud portal access is designed to work with a laptop and a DG Technologies DPA XL.

For further information:

Dearborn Group, Inc.
33604 West Eight Mile Road
Farmington Hills, MI 48335
1 (248) 888-2000
sales@dgtech.com

General Contact:

John McNelis
Sales and Marketing Manager
jmcnelis@dgtech.com

Visit our website: www.dgtech.com
Our Services Portal:  https://www.truck-connect.com/

Follow us!
X: x.com/DGTechnologies
Facebook: facebook.com/vehiclenetworksolutions
Instagram: Instagram.com/dg_technologies/
YouTube: www.youtube.com/@DGTechnologies